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Help Out in Epsom and Ewell

December 12, 2011 in Help Out by Ingrid Koehler

help out logo

I’ve been out and about in Epsom and Ewell, meeting lots of people, attending Christmas fairs, driving the wrong way into a tip on my way to the depot, helping the police with their enquiries, petting dogs while chatting to their owners, clearing ditches and laying hedges (more on that later). All of this in service of Help Out.

So what is Help Out. It’s a new approach to helping people help out in their local environment. It’s a web based application that will:

  • visualise the existing work that volunteers do keeping town and countryside well maintained
  • help people identify possible opportunities to help – either in group activities and planned tasks or in single one-off activities they can do on their own, like litter picking
  • help groups publicise and recruit people to planned tasks – such as countryside management or group activities in parks and neighbourhoods, like a street cleaning or a graffiti clear-up ‘party’
  • provide a place that individuals can report defects in the environment or opportunities to make things better.
I didn’t exactly think that Help Out would be a hard sell, but I’ve been amazed by how well people have embraced the concept.  Chairs of Friends groups have seen it as a way that they could publicise things going on in their parks or neighbourhoods. Council run services such as Rangers and Countryside teams see it as a way that they can promote the great work with volunteers that they already do and reach more people. Neighbourhood policing teams have seen it as a way to find out about activities and issues and just help out themselves.  Park users have seen the possibilities of sharing their concerns and finding opportunities to help in the places that they love at home or in the parks.  Even the guy who told me he would never help out liked the idea that it might encourage others to tidy up their own messes.
screen shot of map in help out

We’re excited by how well the technical development is coming along. The site looks great and should be ready to be unveiled soon. And we’re developing a series of tests with real users and practitioners to see how it all works and how Help Out can be used to contribute to making Surrey even lovelier.

Help Out – Making Surrey Lovelier

November 24, 2011 in Help Out by Ingrid Koehler

Growing up in America in the 70s, I was inundated with anti-littering messages.

  • Woodsy the Owl told me, Give a Hoot, Don’t Pollute!
  • The crying Indian, [heavy handedly] guilted us all into realising we were destroying our country with our casual littering. (YouTube video)
  • And then there was the one that played on the sensitive cultural stereotypes of my home state: There ain’t no lower class than Tennessee Trash.  (YouTube video)

What strikes me now is that these messages sort of stop with personal responsibility to NOT litter. There’s not a clear call to action for helping to clean up and help out with the local environment.

Although the Tidy Britain cinema and tv ads of the 60s and 70s weren’t a part of my growing up, a Surrey park user told me about them yesterday.  There’s a really interesting difference between the US and UK versions.  Although they also play up the guilt angle, there’s something else there, too. The idea of people taking action. (Like this COI video with its Litter Defense Volunteers)  Or how there’s more than one negative impact from littering, such as the draining of the public purse.  (Like in this video where New Seekers singer tells her bandmate that cleaning up litter costs £25 million each year)

But it seems to me that there’s isn’t much of that same call to action now. Where there is, it’s largely limited to the “just don’t mess things up” rather than we all have to help out to keep things nice.

Surrey has a beautiful environment. Its residents are rightly proud and have high standards. But the environment is something that always needs looking after, even if everyone behaves well. Leaves fall, things decay, weeds grow. But there’s not as much money   Surrey’s residents will need to take a more active role in keeping this area a fantastic place to live and work.  We need low cost easy-to-use tools that make it easy for people to help out in the place where they live through micro-volunteering and to low-commitment casual volunteering on organised schemes.

The funny thing is, there’s lots of this going on in Surrey already. But it’s not easy to find out about it and it’s not always obvious what the effects are. Not because they aren’t good, but because they’re not always shared as well as they could be.

As part of the Future Surrey programme, we are working on some ways to address these issues.  Making Surrey even lovelier and showing residents how their neighbours are helping out.

Introducing HELP OUT

Help Out is a tool which will help people

  • find one-off opportunities to support their local community by improving the place where they live
  • report problems in the local area (e.g. graffiti, fly-tipping, dirty street signs, fallen leaves and opportunities to beautify the area.)
  • see what issues have been reported
  • claim issues they’d like to fix or make better
  • see what other individuals are doing
  • see what the council and community groups are doing to improve the local area, including responding to reported issues
  • find opportunities to work with existing casual volunteering programmes run by local volunteer trusts, countryside services and park rangers among others.

How we’re Helping Out: 

Working with practitioners across Surrey and with residents in the Borough of Epsom and Ewell, we are using a rapid prototyping process which allows us to flexibly design and develop the whole service: tech, communications, social media integration and delivery.

This means we’re be talking with local people about their attitudes to the place where they live. What makes them proud. What makes them want to contribute. And how they want to engage.  And by the 19th of December, we’ll have something to show potential users and practitioners and be able to make some clear decisions about how and whether we’ll fully develop Help Out (but we think this is a goer).

Help us out with Help Out:

To find out more and keep informed about Help Out sign up at http://surrey.helpout.org.uk or contact Ingrid Koehler at ingrid@wearefuturegov.com

 

Future Surrey, core projects and we need your help

September 28, 2011 in project by Ingrid Koehler

We’ve heard a lot of great ideas from people who work at Surrey as we’ve been developing the Future Surrey programme at SurreyCamp and in conversations with Members and staff.  Some of these ideas are big and potentially game changing: re-designing services to put users at the centre of the design process and delivered to take advantage of the benefits of the social web.  Some of the ideas are smaller, but important.  Ideas about the way that public services in Surrey can be more open and engaging so that incremental improvements and efficiencies can be achieved – or they might be about small changes that make a huge difference.

We want to help you put these ideas into action, which is why we’ve developed the Future Surrey network. And we know that at Surrey County Council staff want to easier ways to make connections to share ideas and knowledge. The Future Surrey network can help you do this with everyone interested in improvement and innovation across Surrey public services.

But we need your ideas on what we’re doing, too.  For the rest of our time in Surrey, our two main projects will be focused on addressing social isolation and helping people take action locally to make the place where they live better.  What we’re thinking is:

  1. Social isolation: Working with local people to think about how we can re-invent or re-configure existing services to support people to live richer and more independent lives, to build better connections between neighbours and create a network of support for vulnerable adults. This could be about visiting people in their homes or helping them get out. Maybe through new services or maybe by re-designing old ones.   Here’s what folks at SurreyCamp came up with, but we reckon we can push this idea even further. What do you think? Tell us here or register on this site (top of the right hand side bar) and join the social isolation project group.
  2. Environmental reporting and civic/resident action:  We can make much better, quicker use of the information that’s already out there about road and weather conditions or if there are any adverse events like flooding, snow or an overturned syrup truck on the A3.  And agencies in Surrey could make much better use of ears and eyes on the ground – local residents.   But beyond just distributing information better, we can also help distribute good will. Can someone help out? If it’s snow, do you have a 4X4 and help someone get to a hospital appointment?  Would you be willing to clear up rubbish in a local park or over paint some graffiti?  Here’s what folks came up with at SurreyCamp.  What do you think is the best way to put this into action? Tell us here or register on this site (top of the right hand side bar) and join the Help out! project group.

We’d love to hear from people who would like to help us work on these projects whether this is your service area or not. And if you can’t work on the project but you have an idea of who we should talk to or how it could go down, we want to hear your ideas.